FAQs

• You must be 65 years of age or older
• At the time of purchase, of an Occupation Right Agreement you must be in good health
• In certain circumstances (e.g. ill health or breach of the terms of your Agreement), the Management has the option to repurchase your unit

An Occupation Right Agreement entitles a resident to occupy a villa or apartment for their and their spouse’s lifetime (subject to certain rights of termination detailed in the Agreement), together with the right to use buildings and facilities intended for common use.

• The purchase price of your Villa
• The Amenities Contribution
• Your own personal expenses, e.g. Power, Phone/Internet, Contents Insurance & Sky TV/Freeview

This is a fee that finances the maintenance of the Village, refurbishment cost of the inside of your Villa and repairs & maintenance of the Community Centre facilities.

It accrues at the rate of 10% per annum over three years, to a maximum of 30% of your Occupation Right Agreement.

The Amenities Contribution accrues during residency, but only becomes payable when your Occupation License fee is refunded (on the relicensing of your villa/apartment).

• Village outgoings
• Land & water rates, levies and fees payable to any Government, territorial or local authority
• Water, electricity, telephones and other utilities or services in relation to the common areas and facilities
• Villa insurance premiums and associated valuation fees
• Salaries, wages and other renumeration of persons engaged in the management and operation of the Village
• Costs of providing security, cleaning, gardening and other services for the general use and benefit of the residents
• Costs of maintenance and repair of all buildings, common areas and the Village
• Medical Alarm
• Fees and expenses of the Statutory Supervisor and Auditor
• Reasonable depreciation of chattels in common areas

Yes, your villa/apartment is your home and you most certainly can have them visit or stay with you, and providing you are with them we would like you to look on the Community Centre as an extension of your home.

Yes, if you are a keen gardener, we will do our best to cater to your requirements.

If, at a later stage, you are not able to look after your garden, Management will take over the maintenance of it.

Yes, you can bring your existing cat or small dog at the written discretion of Village Management to a Villa, but cannot allow pets in the Apartment block connected to the Community Centre.

• Security gates at the front entrance
• Bupa 24 hour monitoring. This covers Ambulance, Police or Fire
• Northern Districts Security 3 times a night, 7 days a week
• Security cameras throughout the Village

The Residents are encouraged to form their own Committee and regular meetings will be held with the Covenant Trustee Company (your representative) and Management to discuss any issues that may have arisen.

Residents are welcome at the Office anytime to discuss anything that is of concern to them.

Under the Retirement Villages Bill there is a Code of Conduct for Management and a Code of Resident’s Rights.

These are available for viewing at the Office. Click here to download the Retirement Villages Association (RVA) Code of Practice (requires Acrobat Reader).

• Tikipunga Shopping complex is only a 10 minute walk from The Palms, it includes the Medical Centre, Countdown and Pharmacy. Tikipunga Library is situated 2 minutes walking distance from the Shopping Centre. Both Mt Denby golf course and the Whangarei Waterfall are within driving distance. The Library bus regularly visits, this information is available on the Resident’s calendar.
• Whangarei Hospital
• Tikipunga Golf Course
• A variety of clubs and organisations are all close by

The Palms is ideally situated, enabling you to retain your independence even if you no longer have a vehicle.

There is a campervan parking area in the Village, please enquire with management if there is available space.

Complaints Policy 2018

Retirement Villages Code of Practice 2008